Prior to writing full time, I founded a company dedicated to creating and managing phone systems and services for over 30 years. The following articles are a result of my support guidelines to help use and improve various phone equipment and systems.
If you are the one responsible for setting up your company's automated phone system, this guide will help to properly handle your callers.
Ever wonder how large companies can receive so many telephone callers without anyone getting a busy signal?
Proper phone etiquette is important for success of a business. I'll explain how your personnel should answer, and talk, on the phone in a professional manner.
How a well designed office phone system should quickly route callers to the desired customer service desk.