Back in 1982 I founded a company dedicated to creating and managing phone systems.
Now retired, and with more time to write, the following articles are a result of my 30+ years supporting and improving phone equipment and services.
If you are the one responsible for setting up your company's automated phone system, this guide will help to properly handle your callers.
Ever wonder how large companies can receive so many telephone callers without anyone getting a busy signal?
Proper phone etiquette is important for success of a business. I'll explain how your personnel should answer, and talk, on the phone in a professional manner.
How a well designed office phone system should quickly route callers to the desired customer service desk.